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384 Fans First by Jesse Cole

The Marketing Book Podcast

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How to Audit Fan Friction

"We learned this from Walt Disney as well. You know, he used to go undercover at Disneyland and, you know, go on the rides and walk with the guests." "Look at every single time that people pay for you or interact, you know,. they buy from you," she says. 'And I think if you look at your policies or little things that you've always done and really never question, you could immediately change those'

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