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Make Customers Happier with Operational Transparency
HBR IdeaCast
Transparency in the Farming Industry
When people pick up their steak, they don't know the cow. People have gotten so out of touch that all of a sudden this appreciation for where does meat come from? I think that's a really interesting point. If more people had more of a view into the value that they create in the lives of others, how could make the work that they did more motivating? No, it's true. For a while, we've gotten far enough away that people want to appreciate the process that went into it again.
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