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Bloomberg Businessweek
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Revolutionizing Fulfillment: Robotics and AI in Action
This chapter examines how robotics and artificial intelligence enhance efficiency and customer service in fulfillment centers at a major online retailer. It discusses the importance of human-robot collaboration, employee perspectives on technology adoption, and the commitment to upskilling the workforce. Key findings from an MIT study reveal that workers are more receptive to robotics when they feel valued and engaged in higher-order tasks, emphasizing a positive future for human-robot interactions.
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