
31: The Power of a Positive No by William Ury
Bookworm
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The Power of Saying No
"For every no, there's a yes and for every yes, there're a no. Like it goes back and forth," she says. "You have to affirm here's what I'm saying yes to before you can deliver that no" She adds: "Once you get through the process of affirming yourself, that's when you got the balance between the two"
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