Is There a Sweet Spot in the Venn Diagram?

"We've always gone back to process first. I think one that lacks the other, you can have great technology and really understand the product," he says. "But if you don't know what to do with the people who are using it or there's no process in place, how successful are you going to be? And that's good." 'This is everything we've talked about in general on this podcast'

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