AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
4min chapter
10-Minute Trumpet - Over-indexed on having named CSMs
Gain Grow Retain
The Overvalued Role of Named CSMs and the Need for Scalable Customer Success Programs
This chapter explores the role of Customer Success Managers (CSMs) and the negative consequences of the overvalued emphasis on having a named CSM, such as unrealistic customer expectations and excessive pressure on CSMs. The hosts suggest shifting towards scalable customer success programs that provide value without the constant presence of a CSM.
00:00
Transcript
Episode notes
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode