Introduction

Phil Lebrun talks with John Hurley, Chief Technology Officer of Ryanair and Lucy Nugent, Chief Executive Officer of Tala University Hospital. They share insights into the transformations their organizations have been through as well as some of the keys to success. Phil: Digital transformations aren't just technology, fire and forget projects; they're a way of becoming increasingly customer centric. To do this, you really need to understand what customers want,. And then be prepared to create an environment which doesn't just accept experimentation but actively encourages it.