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Optimizing Supply Chain Leadership
This chapter examines the inefficiencies in manufacturing supply chains, emphasizing the misdiagnosis of issues by executives who often blame workforce performance rather than addressing foundational errors. It advocates for a collaborative leadership approach to establish robust operational frameworks while highlighting the critical importance of financial metrics, particularly customer acquisition costs. The discussion stresses the need for a holistic understanding of performance issues over departmental fixes, urging a reevaluation of go-to-market strategies to drive sustainable improvement.