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Designing Human-Centered Security Operations

Threat Vector by Palo Alto Networks

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Automation and Human Factors in SOCs

This chapter examines the chaotic dynamics of working in a Security Operations Center (SOC) and the essential role of automation in improving incident response efficiency. It highlights the challenges faced by SOC analysts, including alert fatigue and the need for continuous learning, while debating the balance between automation and human oversight. The discussion underscores the importance of clearly defined processes and the integration of AI technologies to enhance decision-making without undermining the analysts' essential skills.

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