213: Surviving and Winning Office Politics with Dorie Clark
How to Be Awesome at Your Job
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The Relationship Upgrade Approach
In the 1980s, a business author named Harvey McKay had his salespeople fill out a questionnaire about each other. He said it was important for them to be able to differentiate not on product but on their relationships with customers. "You don't do it by sitting there and grilling someone," he says of starting small talk.
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