PP074: News Roundup – Microsoft Dumps Digital Escorts; Palo Alto Bundles Billions Aboard CyberArk
The Everything Feed - All Packet Pushers Pods
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Security Breach and Outsourcing Risks
This chapter details Clorox's lawsuit against Cognizant for alleged negligence in security protocols, highlighting the vulnerabilities created by outsourced help desk operations. The discussion emphasizes the need for organizations to prioritize security measures over quick resolutions, urging a rethink of performance assessment metrics in service desk operations.
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Transcript
