Always Be Generating Great Ideas with John Felkins and Teresa Torres
The EntreLeadership Podcast
Are You Getting Feedback From Your Customers?
The key is to frame the ask in a way that benefits the customer. The mechanism, like how do I actually reach out to a customer is going to vary quite a bit by company. Waiting in line is where your customers hang out? So it's easy for them to say yes and give us good feedback. And sometimes they're complex; so arguably if you'm giving a gift of free mopping or landscaping, people will share their experience with you.
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