How to Reduce Lead Time for Ops Tickets

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In this episode Amin Astaneh from Certo Modo discusses his experience undertaking an SRE transformation over several years.

Stephen and Amin cover a lot of ground including making ops work visible, measuring toil, the power of calculating the $ value of work, getting developers on-call, the embedded model for SRE, SLOs, culture change, and a whole lot more.

You can find Amin on his company website https://certomodo.io, LinkedIn: https://www.linkedin.com/in/aminastaneh/ and Twitter: https://twitter.com/aastaneh

The books Amin mentions are...

The Practice of Cloud System Administration: https://www.oreilly.com/library/view/practice-of-cloud/9780133478549/

The Phoenix Project: https://www.oreilly.com/library/view/the-phoenix-project/9781457191350/

You can find the official Slight Reliability podcast website at: https://slightreliability.com/

You can find Stephen at:

LinkedIn: https://www.linkedin.com/in/stephentownshend/

Twitter: https://twitter.com/the_kiwi_sre
Instagram: https://www.instagram.com/slight_reliability/