The Value of Operational Experience in Understanding and Running a Business

Brian Lee Shields bought a barely-profitable property management business intending to improve, grow, & hold it forever. 

Topics in Brian’s interview:

• Importance of energy vs talent 
• Brian's partner and their complementary roles
• Buying property management companies
• Improving their net promoter score (NPS)
• Building a culture of completion rate measurement
• Relocating positions and outsourcing
• Importance of trust in property management
• Successfully transitioning to a remote-first business
• Deciding to sell the business
• His burnout and recovery

References and how to contact Brian:

• Twitter
• LinkedIn
• Traction by Gino Wickman
• High Output Management by Andy Grove
• On the Nature of Long-term Holds: Why Entrepreneurs Should Embrace this Strategy

Learn more about Walker Deibel's done-with-you buy-side advisory:

• The Acquisition Lab

Connect with A-players who can run your business remotely:

• More Staffing

Connect with Acquiring Minds:

• See past + future interviews on the YouTube channel
• Connect with host Will Smith on LinkedIn
• Follow Will on Twitter