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Designing conversations - Daniel Stillman on The Product Experience

The Product Experience

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How to Negotiate More Value Than You Expect

The Harvard negotiation project really asks us to assume that we can create more value than we expect we can. Instead of dividing up the pie, grow the pie, which is a very different mental model. We never haggle; we say, wow, so you want 100. Where'd you get it from? Dumbass. It's like, tell me about 100. Tell me what your theory is why you deserve 100. The conversation with ourself and how much designing do we need to go into a conversation comes in.

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