He says, hello, miss. So that's a bit strange because he seems to think that the person in the shop is a woman, but he's clearly a man. And then it seems the guy realizes that this is a man and his excuse is, oh, I'm sorry, I have a cold as if having a cold will is a good enough excuse for misidentifying someone's gender. All right. Excuse me. I wish to register a complaint. What I purchased not half an hour ago from this very boutique. Oh, yes. The Norwegian blue. What's wrong with it? I'll tell you what'swrong with it. You can see that his language is