E282 | Navigating Early-Stage Growth: Churn, Retention, & Customer Success at Pylon
CHURN FM
Navigating Customer Success in Early Growth
This chapter delves into the challenges of establishing customer success and support in a growing startup, with a focus on team structure and the role of a new customer success manager. It highlights the hiring challenges faced by the company and the importance of balancing personal development, efficiency, and growth in a rapidly expanding team.
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