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2min chapter
Timed bombs: Israel’s pre-election attack on Iran
Economist Podcasts
The Impact of AI on Call Center Employment
This chapter explores the influence of generative AI on the call center industry, predicting significant job reductions while contrasting these forecasts with executives' historical perspectives on technology-driven job stability. The dialogue emphasizes the evolving responsibilities of workers and the potential for AI to handle more advanced tasks in the future.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode