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136 - Why CX Is A Marketing Tactic, With Jess Cervellon From Feastables by Mr Beast

The Marketing Millennials

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How Do You Think About Customer Experience and Service?

For us, our customer is literally in every channel. So it's really important to be in every single one of their channels. I think bottom line, you should be supporting SMS and email at a minimum. That is where like audiences are going. Nowadays, people like want to be supported just through like texting somebody.

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