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ServiceNow Series E37: William Harrison, Experienced IT Service Management Consultant

The Alldus Podcast - AI in Action

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What's Next for Service Management?

What i see is the transformation, a process some call th digital transformation. And that change comes from actually having a converse with the customer,. What do you need to do your job? We see t these customers satisfactions survis but is i t actually reading them? Yes, you take the time to read em, to understand what the needs are. Not just force another tool, just force another ap on them.

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