
Lululemon’s Misstep: How a Media Twist Shaped (and Shook) an Iconic Brand
The Art of the Brand
Navigating Missteps: Lessons in Brand Communication and Consumer Expectations
This chapter explores the obstacles a major brand encounters when going public, including quality control and misinterpretations of customer needs. It highlights the significance of transparency and effective communication in overcoming adversity and seizing opportunities for growth.
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