Human beings have a remarkable ability to learn from others, yet show an incredible disinclination to do so. When we observe other people doing things we disapprove of we attribute that to their disposition. But when we make the same mistake, we attribute it now to the situation. That maybe there's education we need to undertake before we try it again. Maybe there are policies and procedures we could adopt that would keep us from doing it again. All of those things impede our ability to learn.

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