Jeff Toister - The Guaranteed Customer Experience: How to Win Customers by Keeping Your Promises
SIMPLE brand With Matt Lyles
00:00
Starbucks
Everything Starbucks is around solving the issue of convenience. When there's a physical line, it hits eight people, that convenience promise is now broken in the minds of customers and they leave. And their coffee is better than Starbucks. That's subjective. Of course.
Play episode from 29:45
Transcript
