"We're going to be more skilled. We're going to need to be more skillful," she says. "You can't plan by virtue of being at the coffee, you know, in the cafeteria." She adds that managers who are earlier in their career will respond better than those with a little bit more experience because they're used to operating in soundbite reality.
Kathleen is a career HR practitioner based in the Washington DC area, specializing in Organizational Development and Talent Management.