Building a Culture of Openness and Learning in Operational Support

Liora Friedberg is a Production Engineer at Jane Street with a background in economics and computer science. In this episode, Liora and Ron discuss how production engineering blends high-stakes puzzle solving with thoughtful software engineering, as the people doing support build tools to make that support less necessary. They also discuss how Jane Street uses both tabletop simulation and hands-on exercises to train Production Engineers; what skills effective Production Engineers have in common; and how to create a culture where people aren’t blamed for making costly mistakes.

You can find the transcript for this episode  on our website.

Some links to topics that came up in the discussion:

• More about production engineering at Jane Street, including how to apply.
• Notes on Site reliability engineering in the wider world.
• Alarm fatigue and desensitization.
• Jane Street’s 1950’s era serialization-format of choice,
• Some games that Streeters have used for training people to respond to incidents.