How He Built a $40M Home Service Business from the Ground Up
Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
Choosing a Scaling System: Scaling Up over EOS
Christian walks through evaluating EOS vs Scaling Up, why Scaling Up fit, and using the OPSP and catalytic mechanism.
John sits down with Christian Rattin, CEO of Five Star Home Services, to unpack how he helped transform a single-family HVAC shop into a $40M+ multi-market powerhouse across Columbus, Dayton, and Cincinnati.
From growing through chaos to professionalizing with purpose, Christian shares Five Star’s evolution — blending faith, strategy, and servant leadership to build a home service company that gives back millions. They go deep on: the “profit on purpose” philosophy, scaling across markets without losing culture, leadership development for second-chance employees, and using systems like Scaling Up to sustain growth.
If you’re serious about building a multi-location business, leading through values, or turning revenue into real impact, this episode is a masterclass in intentional scaling.
💡 What You’ll Learn
- Profit on Purpose: How Five Star gives away 10% of revenue while driving sustainable profit.
- Scaling with Faith and Focus: Why doing business “on purpose” beats chasing fast exits.
- From $10M to $40M: Lessons from chaotic growth, leadership resets, and professionalizing ops.
- Leadership at Scale: Creating A-player development pipelines, manager roundtables, and clear career ladders.
- Multi-Market Playbook: The hard truths about central vs. localized leadership and GM accountability.
- Systems Thinking: Why Scaling Up won over EOS — and how to choose the right coach.
🎙️ Host
🎙️ Guest
Christian Rattin – CEO, Five Star Home Services (Columbus, Dayton, Cincinnati)
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🔗 More from Us
More Ways To Connect with O&O
John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC
📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.
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