The Seen and the Unseen - hosted by Amit Varma cover image

Ep 386: Shashi Verma Made London Move

The Seen and the Unseen - hosted by Amit Varma

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Transforming Public Transportation with Contactless Payments

This chapter delves into the transformation of London's transportation system through the introduction of contactless payments, detailing the journey from low Oyster card usage to the successful implementation of contactless technology. It explores the challenges faced, negotiations with the banking industry, and the positive impact on passenger convenience and service quality. The chapter also highlights the role of innovative individuals in driving significant innovations within a public sector organization.

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