Experiencing Data w/ Brian T. O’Neill  (UX for AI Data Products, SAAS Analytics, Data Product Management) cover image

104 - Surfacing the Unarticulated Needs of Users and Stakeholders through Effective Listening

Experiencing Data w/ Brian T. O’Neill (UX for AI Data Products, SAAS Analytics, Data Product Management)

CHAPTER

Is There a Dead Space?

"If there's dead space, maybe the session is over. And you got to leave it," she says. "One of the really important things is that there is no time." She recommends starting with a one-sentence question about the purpose and then building from there.

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