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18min chapter
Do I Need Agents? | Gartner’s Haritha Khandabattu
Chain of Thought
Navigating the Realities of AI Agents
This chapter examines the complexities of implementing AI agents in real-world applications, highlighting both their potential and the challenges organizations face. It discusses ethical considerations, benchmarking, and the distinction between reactive assistants and proactive agents, while addressing misconceptions in the industry. Through case studies, the chapter illustrates the significant improvements in efficiency AI agents can provide, alongside the careful evaluation needed to implement them effectively.
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