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Making rapid research a reality - Devin Harold, Director of UX Research, Financial Services at Capital One

Insights Unlocked

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Accelerating a Rapid Research Program

The balance of intention and programatization comes into play. Having very rigid guidelines in terms of recruitment, I would recommend templatizing some of your process. A lot of the quality comes in the upfront effort to make sure that the systems and programs you're creating are themselvesQuality systems and processes can be repeatable.

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