2min chapter

The Knowledge Project with Shane Parrish cover image

#153 Keith Creel: Lessons from Life on the Railroad

The Knowledge Project with Shane Parrish

CHAPTER

The Trade-Off Between Efficient and Resilient

I think there has to be a balance. You can create so much resiliency or redundancy that you go out of business. I get extremely down to the brass tacks involved in large contract negotiations because of scale. It's not because of money. Money matters, obviously, but most importantly, it's because of what the demand to serve the customer will or will do to my network.

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