The Importance of Capacity

Wickman has that GWC lens that he uses through which you kind of evaluate like, does the person get the job? Like do they understand it? Do they want to do it? And then do they have the capacity, not mental capacity, but more like the bandwidth that they actually could perform the job or they're doing too many other things. The only one that you really can control is, well, I'll say this, you can train and up the get it a little bit.