3min chapter

TED Business cover image

Encore: How to Build (And Rebuild) Trust | Frances Frei

TED Business

CHAPTER

Empathy Wobblers

Logic wobbles can come in two forms. It's either the quality of your logic, or it's your ability to communicate the logic. And if you do nothing else, please put away yourself on it is the largest distraction magnet yet to be made. That takes care of the empathy wobblers. The third wobble is authenticity. i find it to be the most vexing we as a human species can sniff out in a moment whether or not someone is being their authentic, true self. You just gave me goose bumps.

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