I audit all the prioritization and I personally decide on the final prioritization of every single project in the company that a customer will ever see. And then we update it twice a year. Most companies ask product management to basically be their program managers. We have a very small product management function. It's very small. Product marketers are senior product managers. So we have no outbound people. The junior product managers don't need to do outbound. But most of what people call product management, we call program management. They're the ones keeping the whole thing on the trains because everything has to fit together. You just take thousands of inputs. You put them in your head and then you
Airbnb CEO and Co-Founder Brian Chesky joins Jason to tell the story of Airbnb’s early startup struggles (1:29) and discuss how the company has restructured operations to heighten focus on the product and its customers (16:05). They dive into addressing customer complaints, hyper-focused marketing, the AI opportunity for Airbnb, and much more (40:26).
(0:00) Airbnb’s Brain Chesky joins Jason
(1:29) Brian’s experience with early rejection
(14:48) Lemon.io - Get 15% off your first 4 weeks of developer time at https://Lemon.io/twist
(16:05) Airbnb’s company structure and focusing on product first
(25:26) Miro - Sign up for a free account at https://miro.com/startups
(26:42) Staying focused, getting permission from your customers, and Airbnb’s new updates
(38:53) Embroker - Use code TWIST to get an extra 10% off insurance at https://Embroker.com/twist
(40:26) Addressing customer complaints and Brian’s philosophy on remote work
(49:23) AI’s future in hospitality and Brian’s personal experience with ChatGPT
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