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Ep 31 | Showing Compassion | With Alysha Laupama

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The Importance of Being Honest in a Polite Matter

I always thought that being honest was good enough, but actually how you deliver that is something that's more important. I think it's all about setting expectation and reminding them on what those demands equal. And if you do that in a nice polite way, it's kind of like you're shutting them down, but they understand what that means. If you set yourself up right, you know, those additional costs for extra hours or what have you, then you can always relate back to that.

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