What's the Future of IT?

In the early days of IT, very much reactive, wait for it to break and then see if you can go and fix it. So that was reminding me of my early days as a doctor. And I thought why don't we get upstream and stop all this damage happening in what medicine would call preventive medicine? Can we predict the damage or the problem before it happens? It's interesting you're describing that as an almost a sort of maturation of IT practice. But medicine, interestingly, is still a bit ambivalent about that. There's a bit of preventative, but it's a little bit more lip service. What the tech could do for the business, that's where it