Reducing Costs and Improving CX with Hyperautomation - with Paul Cuglietta of Simplyhealth
The AI in Business Podcast
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Intro
This chapter explores the hurdles organizations face during digital transformation in the call center sector, focusing on internal team alignment for successful AI implementation. It shares insights from Simply Health on the critical role of collaboration among technology, product delivery, and service teams to enhance AI deployment while reducing customer disruption.
Transcript
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