I have heard many times from owners that they need to be the best barista in the shop. The idea is that if they are not, then the staff will not respect them and it would compromise their leadership. As you might guess, this is a bit misguided.
In this shift break we get into the details of how to think about your skill level in the work you oversee vs the work that your role as a leader requires you to do and why knowing the difference will save you from putting all your effort into areas that do not produce the kind of return you want to see.
We discuss
- Why we thing we need to be the "best"
- What our staff really needs
- The reasons for knowing your role
- Coaching and supporting the team Related Episodes:
Reach out for one-on-one consulting and coaching! chris@keystotheshop.com
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