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#0065 - Dan Olsen - the lean product development playbook
No Nonsense Leadership
What's the Pyramid of Customer Satisfaction?
"I like the idea of what's a group of customers were going after, what are the problems they have or benefits they need," she says. "What is the user experience we can wrap around that to make it delightful and then let's go out and test it?" She adds: "This whole episode was just full of patterns that I need to go and learn more about."
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