The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Stripe’s James Dyett on a customer-first approach to sales

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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Strategic Accounts - What's Your Role?

As head of strategic accounts, i lead a team of sale professionals that are supporting the companies in our region. And so if you don't understand a certain customer very well, one way to understand them better is to stand up a sales team and just go talk to them. Such good insight, i think that i's a really important note for everyone that we can take with us,. Is noting the future of that evolution for the customers that you have; while noting that many times, when you go up market, those large customer needs are different than the your maybe smaller customer needs. But in general, serving both of those visions for that ultimate customer value and experience willll take any company into

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