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Michelle Oldroyd's Approach to Conflict Resolution and Perseverance

Negotiate Anything

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Navigating Complex Emotions in Conflict Resolution

The chapter delves into the challenges of mediating conflicts with strong negative emotions and polarized views, emphasizing the importance of trust and maintaining professional distance. It discusses the significance of resilience, listening, and empathy in negotiation skills and personal relationships, highlighting the essence of understanding differing perspectives for effective conflict resolution. The speaker shares insights on addressing internal and external conflicts, emphasizing transparency, empathy, and the courage required to navigate through challenging situations, advocating for promoting conflict resolution skills in education to empower individuals to handle conflicts constructively.

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