The AI & CX Connection: Smart Tech, Real Talk, and a Few Giggles with Alice Shabazian | Let's Laugh About It
Let’s Laugh About It
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From Barista to CX Leader
This chapter explores the speaker's evolution from a coffee-loving barista in Hawaii to a customer experience leader at Wool& Prince. It highlights the significance of systems thinking, continuous reassessment of business practices, and the vital role of customer engagement in modern e-commerce.
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