The Importance of Empathy in Ability Testing

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I used to work in the Human Factors Lab at the Toronto General Hospital. We would have doctors and nurses come in and use the medical device interfaces that we were doing. And I think the thing that helped me the most was actually conducting the test. There's something about that, that physicality that you don't get when there's a piece of glass behind you.

I was so delighted when at the beginning of 2017, Eric Meyer + Jeffrey Zeldman asked me if I wanted to record a live episode at my favorite design conference, An Event Apart.

Welcome to this very special episode where I felt like I needed to give a radio intro in front of a live audience! Lol, you’ll see what I mean. Thankful to my hero Chris Coyier for saving the day and pulling me out of broadcast mode, into live mode. First time for everything! I’m still in awe at my panel of bad design Avengers consisting of Cassie McDaniel, Chris Coyier, and Luke Wroblewski who each added so much value to the episode and attendees. Oh, did I mention this session took place right after “Happy Hour”? Please enjoy this very special, first-ever live broadcast of User Defender podcast!