Live Recording at An Event Apart Denver with Luke Wroblewski, Cassie McDaniel and Chris Coyier
User Defenders – UX Design & Personal Growth
00:00
The Importance of Empathy in Ability Testing
I used to work in the Human Factors Lab at the Toronto General Hospital. We would have doctors and nurses come in and use the medical device interfaces that we were doing. And I think the thing that helped me the most was actually conducting the test. There's something about that, that physicality that you don't get when there's a piece of glass behind you.
Transcript
Play full episode
