PRODUCTEA with Leah, Growth & Senior Leadership cover image

67: Laura Schaffer: Layering self-serve into a Sales-led gig at Amplitude

PRODUCTEA with Leah, Growth & Senior Leadership

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The Value of User Support in Product-Led Growth Companies

Exploring the significance of user support in PLG companies like Amplitude, focusing on the importance of proactive customer service, leveraging AI tools, and enhancing the overall user experience through empathy and understanding customer challenges.

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