Inside Laravel Customer Support with Feri Bartha
The Laravel Podcast
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Building Effective Customer Support
This chapter discusses the differences between customer support and customer success, highlighting the proactive approach of the latter. It delves into the speaker's journey and the challenges faced in building a structured customer support team for Laravel, focusing on key metrics and strategies for success. The role of AI in enhancing customer interactions while maintaining a personal touch is also explored, emphasizing the importance of cross-training and knowledge sharing among team members.
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