45. How to Bounce Back When You Let Your Guests Down
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How to Avoid Burnout on Airbnb
"I usually get up to sound of an Airbnb message. Like I'm just programmed that way," he says. "So she does that for me on Sundays." He gets a guest who couldn't get into the building because their code wasn't working. The next morning Liz, my assistant, texted him and said they had left voicemails but her phone was on Do Not Disturb. 'They didn't think they saw that they had another phone number they could call'
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