4min chapter

Le Podcast de Pauline Laigneau cover image

#244 – Xavier Fontanet, Ancien Président d'Essilor – “La Masterclass de la stratégie”

Le Podcast de Pauline Laigneau

CHAPTER

Surpasser les attentes : La clé de la fidélisation client

Ce chapitre met en lumière l'importance de dépasser les attentes des clients pour cultiver des ambassadeurs de la marque. Il présente également des expériences collaboratives avec des entreprises renommées et propose des lectures clés sur la confiance et la concurrence.

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