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#68: Ken Chenault, AMEX Former Chairman & CEO—Embrace Constructive Confrontation

How Leaders Lead with David Novak

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Are You Going to Do a Deal With American Express?

You talked about the decision you made on whether or not to do a deal with Costco just before you left as CEO. You know, I think that whole notion of having people understand that you understand the pain, even though you can never feel what they feel is so key. And let me say at the end of the day, Costco is a great company. They're doing really well. But my preference would have been to do the deal.

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