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#10 Shoe Dog: A Memoir by the Creator of Nike

Founders

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How Does This Guy Find the Time?

Each new customer got his or her own index card. Each index card contained that customer's personal information, shoe size, and shoe preferences. This database enabled Johnson to keep in touch with all of his customers at all times. He sent them Christmas cards. He send them birthday cards. He sends them notes of congratulation after they completed a big race or marathon.

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