A Turning Point: UPS's Resistance and FedEx's Gamble

After a disastrous start, FedEx needs to change its sales pitch or it will run out of money before it even has a chance to take off.  Smith resorts to surprising means to raise the money to keep his fledgling company going.

UPS is convinced FedEx will be out of business in a matter of months.  But it has its own problems to attend to, as drivers are feeling dissatisfied and start to organize for better working conditions.  

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